Refund policy

At Soréy, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return within 14 days of receiving your order.

To qualify for a return, products must:

• Be unopened, unused, and in their original sealed packaging

• Be returned in the same condition as received

• Include proof of purchase

• Be requested within 14 days of delivery

For hygiene and safety reasons, we cannot accept returns on:

• Opened or used skincare products

• Products with damaged or missing original packaging

• Sale or clearance items

Faulty or Damaged Products

If your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery at sorey1store@gmail.com. Include your order number and clear photos of the issue.

Once verified, we will provide either:

• A replacement product

• A store credit

• A full refund

Soréy will cover return shipping costs for approved faulty items.

Refunds

Approved refunds will be processed to the original payment method within 5–7 business days after the returned item has been inspected and approved